Torquex

Torquex rapidly ingests raw data from across multiple interaction channels

Organisations want to use customer insights to:

  • Increase Customer Loyalty and Advocacy
  • Increase Sales and Sales Efficiency
  • Increase Customer Visibility
  • Drive Innovation
  • Improve employee and process efficiency/effectiveness

Torquex Engagement Analytics can help.

Our vision for engagement analytics is central to how your business can benefit from unifying cross company customer experience initiatives to ultimately create a single view of customer journeys.

It’s involves bringing together an omni-channel view of the customer journey, identifying the drivers and root causes of these engagements, addressing and unifying and leveraging the  data and corporate silo’s and then enabling you to take action on those insights.

The Torquex Engagement Analytics Platform offers the first real scalable analytics application that connects cross-channel interaction data into meaningful end-to-end journeys to best understand the entire, cumulative experience

For us, Engagement Analytics is the modelling of customer touchpoints and profile data into customer journeys for 5 key purposes:

  • Root cause analysis
  • Proactive monitoring of customer and employee behavior
  • Link sentiment analysis to customer journey analytics
  • Prediction
  • Continuous Improvement

The output drives actionable insights that drive cost reductions, customer satisfaction improvements, retention and cross sell/upsell rates, identify areas for process improvement and automation, resulting in improvements to the lifetime value of customer.

What makes us unique?

Torquex has the most comprehensive portfolio of customer analytics solutions that is able to capture, analyze and act on structured and unstructured customer data from all channels.

  • We believe no other vendor offers this breadth and depth of customer analytics and the ability to take action for continuous improvement of customer experiences across the enterprise.
  • Torquex can combine customer insights with operational applications to help build a customer-centric, data-driven enterprise, allowing you to engage both customers and employees.
  • Torquex  can analyse feedback data from all sources, unifying that feedback across multiple data silos (structured, semi and unstructured data), all in one centralized continuous data stream.
  • Torquex Partners with you to identify what needs to be improved and how to implement the improvements in order to transform your customer engagement.

 

“ We do it faster, quicker and cheaper than other comparative platforms in the  market !”

Add Functionality as Your Needs Evolve

At Torquex, we understand that your organization is under pressure to realize value quickly. That’s why   we’ve designed the Torquex Engagement Analytics   platform to easily scale, enabling you to add channels, key performance indicators, and operational integrations as your business needs evolve.

Torquex Engagement Analytics

These solutions combine software and services to provide an omnichannel view of customer journeys, identify their drivers and root causes, and facilitate action to enhance customer engagement

Connect to every source of customer journey related data to provide customer journey analytics

High Velocity Analytics - Next Generation BI

High Velocity Analytics – Next Generation BI

Torquex is able to facilitate the rapid ingestion and visualisation of structured, semi and unstructured data.

Built in memory, elastically scalable architecture, Torquex EAT is a true power capability that when combined with our methodology, drives high velocity actionable insights not readily achieved through traditional business intelligence tools and methods.

Connect to Everything

Connect to Everything

Customers are communicating with you through an increasing number of channels. The Torquex platform is a hub for all of this data, giving you a complete view of customer sentiment and business processes.

Don’t miss a single word, text, data source or business process !

Customer Journeys varies by channel and your customers communicate with you in many different ways. Make informed customer experience management decisions by analyzing all sources of data.

Activate your Entire Organization

Activate your Entire Organization

Torquex gives your employees performance management tools that alert them to problems, help them route issues until resolution, and allow them to make the right day-to-day decisions to continuously improve every customer’s experience.

Engage with Customers- Customer Feedback

Engage with Customers – Customer Feedback

Use Torquex to respond to customer feedback via social media or privately via email, route issues, and identify opportunities for improved communication. Never lose track of the influencers and manage action items with the built-in workforce management features.

Operationalise and Improve

Operationalise and Improve

To truly understand your customers and improve the customer experience you have to mine your customer data.

Torquex EAT 

operationalizes customer journey and operational data so you can use it to drive strategy, improve operations and empower the enterprise.

Analyze More Efficiently and Effectively

Analyze More Efficiently and Effectively

You don’t have time to read and understand every bit of customer feedback, voice of customer insights, correlate the operational KPIs to understand the customer journey.

So let technology do it for you.

Torquex provides the worlds fastest ingestion engine and have combined with the industry-leading natural language processing and machine learning technologies to combine structured, unstructured and semi-structured data giving you the only complete picture of the real customer journey.

Help validate your customer journey maps and ensure compliance of adoption of the new business processes

Activate your Entire Organization

Activate your Entire Organization

Torquex gives your employees performance management tools that alert them to problems, help them route issues until resolution, and allow them to make the right day-to-day decisions to continuously improve every customer’s experience.

Correlate All Customer Feedback and Journeys Directly and Dynamically

Correlate All Customer Feedback and Journeys Directly and Dynamically

Don’t miss a single word! Feedback varies by channel and your customers communicate with you in many different ways. Make informed customer experience management decisions by analyzing all sources of feedback.