We understand that capturing, and unlocking the data across disparate business silos isn’t easy. That’s why our core offering contains Installation (Advising, configuring, installing and testing Torquex Product,  implementations, on-site or remotely) AND (Replace Application & Production support WITH) Technical Support (Developing a tailored support program to maximise uptime and ensure successful outcomes).

We also offer a Managed Service to provide additional support, guidance and insight to ensure your success.

Business Managed Services Overview

Torquex Business Managed Service can help you accelerate adoption and maximize the benefits of your Torquex and other Vendor solutions to achieve your goals for increasing revenue, decreasing cost, and enhancing customer loyalty.

These practical services provide you with a team of experts to help you bridge from vision to execution with specific, measurable business outcomes. Each service combines focus area analysis, business trend reporting, change management reporting, and opportunity and benefit analysis, and includes three major components:

  • Program Management — An assigned Torquex consultant is your single point of contact to manage your service, helping you stay on track to achieve your business goals. Working closely with you, he or she will provide ongoing assessments through status calls, executive briefings, and quarterly business reviews.
  • Business Insights — Using customer-focused metrics, Torquex consultants deliver ongoing and ad hoc reporting, analysis, and recommendations that encompass your people, processes, technology, and more — all designed to help you to increase revenue, decrease costs, and enhance customer loyalty.
  • Operational Management — Torquex consultants provide proactive services and analysis, adapting your Torquex solution to maintain alignment to your changing business practices and initiatives.  Typical actions include refinement of triggers, model validation, survey maintenance, and category tuning.

Key Benefits:

  • Helps ensure your Torquex investment delivers the expected value.
  • Helps accelerate time to value.
  • Provides clear governance that can yield business benefits.