We understand that capturing, and unlocking the data across disparate business silos isn’t easy.

That’s why our core offering contains Installation AND Technical Support. Our Installation offering comprises advising, configuring, installing and testing, on-site or remotely and our Technical Support comprises developing a tailored support program to maximise uptime and ensure successful outcomes.

Key Benefits

Solution Flexibility

  • Flex usage – up and down to match demand
  • Capacity on-demand as business expands
  • New features are easy to enable

Improve the Customer Experience

  • Internal resources shifted to customer-impacting activities
  • Advanced applications easily enabled (speech and text analytics, voice of the customer, business process mapping, customer journeys, engagement analytics etc.)
  • Reduces reliance on your own in-house IT resources and the requirement for additional capital outlay
  • Resiliency built into most systems to ensure high availability

Gaining Competitive Advantage at Reasonable Cost

  • Flexibility to move quickly across channels and operational silos
  • Technology can respond quickly to business demands, unlike premise installations which often require extensive planning and deployment

Align Costs with the Business

  • Provides a convenient monthly operating expenditure and an easily justified business case
  • The cloud delivers the latest technology without the costs of planning and upgrading

Business Managed Services To Ensure ROI

  • On Going Business Adoption and continuous Improvement
  • Model Creation and maintenance
  • Daily (or near real-time) ingestion
  • Ongoing root cause analysis based on level of service agreement
  • Business Trend Reviews
  • Reports/ Dashboard/KPIs creation
  • Monthly Executive Reviews
  • Quarterly Benefit Analysis Reviews

Want to learn more?