Legal
Privacy Policy
Last updated: October 2026. TorqueX is committed to handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and protect your information.
What information we collect
TorqueX collects personal information you provide when submitting a parts enquiry, placing an order, or contacting us. This may include your name, email address, phone number, delivery address, vehicle details (make, model, year, VIN), and any other information you choose to provide.
How we use your information
Your information is used to respond to your enquiry, check sourcing and availability, prepare quotes, process orders, arrange delivery, and communicate with you about your order. We do not use your information for unrelated marketing without your consent.
Disclosure of your information
TorqueX may share your information with suppliers and freight providers to the extent necessary to fulfil your order. We do not sell your personal information to third parties. We may disclose information where required by law.
Storage and security
TorqueX takes reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Information is stored securely and retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
Access and correction
You have the right to request access to or correction of your personal information held by TorqueX. To make a request, contact us at contact@torquex.com.au. We will respond within a reasonable timeframe.
Complaints
If you believe TorqueX has not handled your personal information in accordance with the Privacy Act, you may contact us to raise a complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact
For privacy enquiries, contact TorqueX at contact@torquex.com.au or by phone on 0410 708 801.