Information
Returns & Warranty
Last updated: October 2026. TorqueX is committed to fair and transparent returns and warranty practices. Your rights under the Australian Consumer Law apply to all purchases.
Australian Consumer Law
TorqueX supplies goods to consumers in Australia. Your rights under the Australian Consumer Law (ACL) apply to all purchases. Nothing in this policy limits or excludes rights you have under the ACL that cannot be excluded by law.
Incorrect or damaged items
If you receive an item that is incorrect, damaged in transit, or not as described, contact TorqueX as soon as possible at contact@torquex.com.au or 0410 708 801. TorqueX will work with you to resolve the issue promptly, which may include replacement, repair, or refund depending on the circumstances.
Change of mind
Change-of-mind returns are assessed on a case-by-case basis. Contact TorqueX before returning any item. Items must be in original, unused, and uninstalled condition with all original packaging. Return freight costs for change-of-mind returns are the responsibility of the customer unless otherwise agreed in writing.
Warranty
Warranty terms depend on the specific part, its condition (new, used, or refurbished), and the supplier. Applicable warranty information is confirmed with your quote before payment is taken. TorqueX will advise on warranty terms as part of the order confirmation process.
Electronic and safety-system parts
Electronic modules and safety-system components (including airbags and SRS components) are subject to additional considerations. Contact TorqueX before returning these items. Compatibility, provenance, and applicable requirements are confirmed before supply.
How to contact us
For any returns or warranty enquiry, contact TorqueX at contact@torquex.com.au or 0410 708 801. Please include your order reference and a description of the issue.